Orders over $65, before tax and shipping, qualify for Free Ground Shipping (Contiguous United States Only).
- Orders being shipped to Alaska or Hawaii do NOT qualify for free shipping.
- Due to the high volume of orders we receive, we cannot combine multiple orders for shipping purposes.
Currently, we only ship internationally to Germany and Japan. For Canadian customers, please visit www.pepperpalace.ca Pepperpalace.com always attempts to ship and fill your order within 24-48 hours, weekends excluded. In instances where one or more of your items is not available for immediate shipment, we will contact you and offer a substitute recommendation, or offer to hold all your items until all products are available for shipment. All orders may be shipped via UPS Ground, FedEx Ground or any other method offered by USPS at the discretion of Pepper Palace Inc. If a product is damaged or missing from your order, this will need to be reported within (3) business days from the date the order was delivered. You can call or email us with your name, order# and what was missing or damaged. Please send all emails to email@example.com. PLEASE NOTE THAT ALL EXPRESS ORDERS MUST BE RECEIVED BY 2PM EASTERN TIME TO BE PROCESSED THE SAME DAY
After your order is processed you will be emailed a tracking number for your convenience. All shipping rates include shipping, packing, and insurance.