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Shipping Information

Pepper Palace Shipping Info:

 

  • All domestic orders are now eligible for $5 flat-rate ground shipping (Contiguous United States Only).
  • All orders being shipped to Canada, Alaska and Hawaii are eligible for $10 flat-rate ground shipping.
  • All orders being shipped to all countries (excluding Canada and the United States) are now eligible for $20 flat-rate shipping.
  • Orders over $65, after discounts and before tax and shipping, qualify for Free Ground Shipping (Contiguous United States Only).
  • Orders being shipped to Alaska, Hawaii and International customers do NOT qualify for free shipping.
  • Important billing information for customers outside of the United States can be found here.
  • Due to the high volume of orders we receive, we cannot combine multiple orders or split ship an order for shipping purposes .
  • We ship internationally! You can find a list of available countries here.
  • If you are located in a country that is eligible for our international shipping and do not see any available shipping options, it is possible you have a product in your cart that is considered "banned" for your country. Please email contact@pepperpalace.com if you experience this.
  • Pepperpalace.com always attempts to ship and fill your order within 1-3 business days, weekends excluded. In instances where one or more of your items is not available for immediate shipment, we will contact you and offer a substitute recommendation, or offer to hold all your items until all products are available for shipment.
  • All orders are processed during normal business hours (8am-4pm) Monday through Friday. Any order placed after 2pm on Friday will be processed the following Monday.
  • All orders may be shipped via UPS Ground, FedEx Ground or any other method offered by USPS at the discretion of Pepper Palace Inc. 
  • If a product is damaged or missing from your order, this will need to be reported within (3) business days from the date the order was delivered. You can call or email us with your name, order# and what was missing or damaged. Please send all emails to contact@pepperpalace.com.
  • PLEASE NOTE THAT ALL EXPRESS ORDERS MUST BE RECEIVED, MONDAY - FRIDAY, BY 2PM EASTERN TIME TO BE PROCESSED THE SAME DAY. ORDERS RECEIVED ON SATURDAY OR SUNDAY WILL BE PROCESSED NEXT BUSINESS DAY.

International Orders Shipping Options (including Canada)

Note for International Orders: Orders are first delivered by UPS or USPS to an International Distribution Center in the United States before export to your country. You will receive a delivered status for this delivery. This delivery status is not the final delivery. Your package will be processed and handed off to your local delivery company 3-7 days after this delivery status.

  • UPS Worldwide Economy (normally 10-20 business days): UPS Worldwide Economy can be used when shipping to International customers in most countries. Our most common shipping method for International customers. UPS Worldwide Economy can ship to a physical street address and most P.O. Boxes. UPS Worldwide Economy may carry additional fees to customers not displayed at checkout (duties and taxes). For a full list of countries UPS Worldwide Economy ships to, click here.
  • USPS Priority Mail International (normally 7-14 business days): USPS Priority International can be used when shipping to International customers in most countries. Ships to both physical street addresses and P.O. Boxes. USPS Priority International may carry additional fees to customers not displayed at checkout (duties and taxes). For a full list of countries USPS Priority International ships to, click here.

 

After your order is processed you will be emailed a tracking number for your convenience. All shipping rates include shipping, packing, and insurance.