Help Answers: My Account
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your name and email address under "Create Account".
3) Click the "Create" button at the bottom of the page.
How do I edit my account information?
- Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
- Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
- Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
- Please send an email to firstname.lastname@example.org.
I received the wrong product.
- If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is the return policy?
- Customers may return any unopened, undamaged item for a full refund within fourteen (14) days of purchase with a valid receipt. After fourteen (14) days, items may be returned for store credit.
When will my order ship?
- Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.